Terms of Service
1. Acceptance of Terms
By creating an account or using the BuffrHQ platform, mobile app, and related services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service.
These Terms constitute a binding legal agreement between you ("User") and BuffrHQ ("we," "us," or "our"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. Description of Service
BuffrHQ is a business management platform designed for automotive detailing professionals. It provides tools for scheduling, client management, invoicing, team coordination, service catalog management, online booking, inventory, and related business operations.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
3. Account Registration
You must be at least 18 years old to create an account. You agree to provide accurate, complete, and current information when registering and to keep your information up to date.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.
You may not share your account with others, create accounts by automated means, or use another person's account without permission.
4. Subscription and Billing
Access to paid BuffrHQ features requires an active subscription. New accounts receive a 14-day free trial. After the trial period, a paid subscription is required to continue using the Service.
Subscription fees are billed in advance on a monthly basis for your selected plan. Depending on how you subscribe, payments are processed by the Apple App Store, Google Play, or our web billing provider (RevenueCat, which uses Stripe for secure card processing). By subscribing, you authorize the applicable provider to charge the recurring fees to your payment method until you cancel.
All fees are non-refundable except as required by applicable law. Subscriptions purchased through an app store are also subject to that store's billing, cancellation, and refund policies. We reserve the right to modify pricing with at least 30 days' advance notice. Continued use of the Service after a price change constitutes your acceptance of the new pricing.
If your payment fails, we may suspend your account. You remain responsible for any unpaid amounts.
Payments that your own clients make to you (for example, through your QR pay page) are made directly to you through your connected third-party payment apps (such as Cash App, Venmo, Zelle, or PayPal). BuffrHQ does not process, hold, or guarantee those funds and is not a party to those transactions.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You agree not to:
• Use the Service to engage in any fraudulent, deceptive, or illegal activity
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Transmit malware, spam, or other harmful content
• Scrape, reverse-engineer, decompile, or copy the Service
• Use the Service to harm, harass, or deceive clients, team members, or third parties
• Send marketing or other messages to your clients in violation of anti-spam or telemarketing laws
• Violate the rights of any third party, including intellectual property rights
We reserve the right to suspend or terminate accounts that violate these restrictions.
6. Client Data
You retain ownership of all client data you input into BuffrHQ. By using the Service, you grant us a limited, non-exclusive license to process this data solely as necessary to provide the Service. With respect to your client data, you are the controller and BuffrHQ acts as your processor.
You are responsible for ensuring you have an appropriate legal basis and any required consent to collect, store, and process your clients' personal information within the Service, and for honoring your clients' privacy requests. You must comply with all applicable data protection and privacy laws, including GDPR and CCPA/CPRA where applicable.
We will process client data in accordance with our Privacy Policy, will not use your clients' data for our own marketing purposes, and will not sell it.
7. SMS and Text Messaging
The Service can send text messages (SMS) on your behalf to your clients — such as booking confirmations, status updates, invoices, and review requests — and can send account-related messages to you. Message and data rates may apply, and message frequency varies.
By providing a mobile number, or by adding a client and instructing the Service to message them, you represent that you have obtained any consent required by law (including under the Telephone Consumer Protection Act and similar laws) to send those messages. You are solely responsible for the content of the messages sent to your clients and for compliance with applicable messaging laws.
Recipients can opt out of non-account messages at any time by replying STOP, and can reply HELP for help. For assistance, contact [email protected].
8. Third-Party Services and App Stores
The Service integrates with third-party services (for example, payment processors, mapping, messaging, and authentication providers). Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for third-party services.
If you download our mobile app from the Apple App Store or Google Play, your use is also subject to that store's terms. You acknowledge that these Terms are between you and BuffrHQ — not with Apple or Google — and that the app stores are not responsible for the Service or for providing support for it.
9. Intellectual Property
BuffrHQ and its licensors own all intellectual property rights in the Service, including all software, designs, logos, trademarks, and content. These Terms do not grant you any right to use our intellectual property except as strictly necessary to use the Service as intended.
You grant us a limited license to display your business name and logo within the Service for the sole purpose of operating your account.
10. Feedback
If you choose to send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation or compensation to you.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM USE OF THE SERVICE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUFFRHQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO BUFFRHQ IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
13. Indemnification
You agree to defend, indemnify, and hold harmless BuffrHQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your client data; or (e) messages sent to your clients through the Service.
14. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination include, but are not limited to, violation of these Terms, non-payment, or illegal conduct.
You may cancel your account at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You may also request deletion of your account and associated data as described in our Privacy Policy.
Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes as described in our Privacy Policy.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict of law provisions.
Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days.
Any unresolved disputes shall be subject to binding arbitration on an individual basis in Arizona, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights. To the extent permitted by law, you and BuffrHQ each waive any right to participate in a class action or class-wide arbitration.
16. General Provisions
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BuffrHQ regarding the Service. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
17. Changes to Terms
We reserve the right to update these Terms at any time. We will notify you of material changes by email and by posting a notice in the Service at least 14 days before the changes take effect.
Continued use of the Service after updated Terms take effect constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service.
18. Contact
If you have questions about these Terms, please contact us at [email protected], or by mail at BuffrHQ, 4540 E Los Alamos St, Gilbert, AZ 85295, United States.